Uber held guilty of deficient service, asked to pay ₹20k to Mumbai resident

Complainant Kavita Sharma, an advocate, was to take a flight to Chennai on June 12, 2018, at 5.50 pm from Chhatrapati Shivaji International Airport, Mumbai. She booked an Uber cab at around 3.29 pm for the airport, which is around 36 km away from her residence.

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